Refund Policy

The complete AstroVeda AI report is a one-time digital purchase (currently ₹99). There is no subscription and no recurring charge. Because the report is personalised digital content generated for you, once it has been delivered as described it generally cannot be returned. You can read the free report before deciding to buy, and the checkout page shows the price before you pay.

This does not limit your right to a refund in any of the situations below.

After our server verifies your payment with Razorpay, the complete report is generated and made available at your private report link, normally within a few minutes. We also email you when it is ready. A report counts as delivered when its complete sections are available at your link. If generation is delayed, we retry automatically and you are never charged again for the same report.

If you were charged more than once for the same report (for example because checkout was retried), we will refund every duplicate charge in full. We reconcile payments against orders and may refund duplicates automatically; if you notice one first, email us with the payment IDs or bank references.

If money left your account but the payment did not complete (it shows as failed or pending and the report was not unlocked), the amount is usually reversed automatically by Razorpay or your bank, typically within 5–7 business days. If it has not been reversed after that, contact us with the transaction details and we will trace it and ensure it is refunded, or unlock your report if the payment was in fact captured.

If your payment was successful but the complete report has not been delivered within [24 hours], contact us. We will either deliver the report promptly or, if we cannot, give you a full refund. You may choose a refund instead of waiting if delivery has not happened within [72 hours] of payment.

If a technical fault on our side means the complete report is materially incomplete (for example, sections missing or unreadable) or is generated for birth details different from those you entered, we will regenerate or correct it at no cost. If we cannot fix it within a reasonable time, we will refund you in full.

You are eligible for a refund when:

• you were charged more than once for the same report;
• you were charged for a transaction that failed and the amount was not reversed;
• you paid but the complete report was not delivered as described above;
• a technical failure on our side prevents delivery of a complete, correct report and we cannot fix it; or
• a refund is otherwise required by applicable law.

Refunds are not normally available when:

• the complete report was delivered as described and you simply disagree with the astrological interpretation;
• you entered incorrect birth details yourself (contact us anyway: we will try to help, for example by guiding you to create a new free report); or
• the request is made more than [30 days] after the payment, unless the law requires otherwise.

We consider every request in good faith, including situations not listed here.

1. Email support@aiastroveda.in from the email address used for the report, with the subject “Refund request”.
2. Include the Razorpay payment ID or order ID (from your confirmation email), the date and amount, and a short description of the problem. Do not send card numbers, CVV, UPI PIN or passwords.
3. We will acknowledge your request within [2 business days] and may ask for further details.
4. We will tell you our decision, normally within [7 business days] of receiving all the information we need.

Approved refunds are issued through Razorpay to the original payment method. Once we approve a refund, it usually reaches your account within 5–7 business days, depending on your bank, card issuer or UPI provider. We will share the refund reference so you can follow up with your bank if needed. We do not charge any fee for processing a refund.

Email: support@aiastroveda.in
[OPERATOR LEGAL NAME], [REGISTERED ADDRESS]
Grievance Officer: [GRIEVANCE OFFICER NAME], [GRIEVANCE OFFICER EMAIL]

This policy forms part of our terms & conditions. It does not affect your statutory rights under the Consumer Protection Act, 2019.